Refund and Returns Policy

1. Digital Product Policy

NeurologyLib provides digital medical education resources, including courses, e-books, PDFs, clinical references, lectures, and specialty-focused educational materials.

Because these products are delivered electronically and may be accessed shortly after purchase, refunds are generally not available after the purchased digital product has been successfully delivered, downloaded, opened, or accessed.

2. Refunds After Digital Access

Once a customer has successfully received and accessed a course, e-book, PDF, download link, online folder, streaming resource, or other digital files, the purchase is generally considered final.

This does not affect any refund, cancellation, or consumer rights that cannot legally be excluded under applicable law.

3. Refund, Replacement, or Alternative Access

We may provide a refund, replacement, store credit, or alternative access when appropriate, including when:

• A successful payment was made but the purchased digital product was not delivered.
• An access or download link does not work and our support team cannot resolve the issue.
• The delivered resource is materially different from the product ordered.
• Important files or lessons clearly listed in the product description are missing.
• A serious technical problem makes the delivered product unusable and cannot be resolved.
• The same product was accidentally purchased more than once.

4. Access and Delivery Issues

If you do not receive your order after purchase, please check the inbox, spam, junk, and promotions folders associated with the email address used during checkout.

If you still cannot locate your order or access information, contact our support team and include your order number and checkout email. We will review the order and assist with delivery.

5. Online and Third-Party Access Links

Certain digital resources may be delivered using online storage, download, streaming, or other third-party platforms.

If a provided link is unavailable or does not work correctly, contact us so that we can review the issue, correct permissions where applicable, or provide appropriate replacement access.

6. Missing Items or Technical Problems

If a digital resource is missing files, lessons, PDFs, videos, or other items that were clearly included in its product description, please contact us.

Depending on the circumstances, we may provide the missing materials, replace the access link, correct the delivery, provide an alternative version, issue store credit, or consider a refund.

7. Incorrect Email Address

Customers are responsible for providing an accurate email address at checkout. If an incorrect email address was entered, contact us as soon as possible with your order details.

Where we can reasonably verify the order, we may correct the delivery information and resend the purchased resource.

8. Duplicate Orders

If you accidentally purchase the same product more than once, contact us with the relevant order numbers. After verification, we may refund the duplicate transaction or provide another appropriate resolution.

9. Situations Generally Not Eligible for Refund

Subject to applicable law, refunds are generally not provided when:

• You change your mind after successfully receiving and accessing the digital product.
• You purchase the wrong product and subsequently access or download it.
• You no longer need the purchased educational resource.
• You did not review the product description before purchasing.
• You expected physical delivery where the product page clearly identified the item as digital.
• You expected accreditation, CME credits, or certificates that were not advertised on the product page.
• The purchased digital content was successfully delivered and accessed as described.

10. CME Credits and Certificates

Unless expressly stated on the applicable product page, NeurologyLib does not represent that a product provides CME credits, official accreditation, attendance certificates, or completion certificates.

Products are offered for educational and self-study purposes unless specifically stated otherwise.

11. How to Request Support or a Refund Review

Contact contact@neurologylib.com and provide:

• Your order number
• The email address used during checkout
• The name of the purchased product
• A clear description of the problem
• Relevant screenshots or error messages, when available

12. Review Process

Requests are reviewed individually. When an issue can reasonably be corrected, we may first attempt to resolve it by resending access, replacing a link, correcting permissions, providing missing files, or offering technical assistance.

If the problem cannot be resolved and the order qualifies under this policy, we may provide an appropriate refund, replacement, or other resolution.

13. Payment Disputes

If you experience an issue with an order, we encourage you to contact our support team first so that we have an opportunity to investigate and resolve the problem promptly.

Nothing in this section limits your rights with your card issuer, payment provider, or under applicable law.

14. Contact Us

Questions concerning refunds, order delivery, missing materials, or access problems can be sent to contact@neurologylib.com.